IT On-Site Support Specialist

We are seeking a proactive and skilled IT On-Site Support Specialist to deliver exceptional hands-on technical support to our teams. In this role, you will diagnose and resolve end-user incidents, deploy and maintain equipment, manage AV and meeting room tech, and leverage cutting-edge AI and DEX automation tools to ensure seamless daily operations and superior employee service. Tasks User Support & Ticket Management: Provide hands-on support for on-site incidents, requests, and enquiries. Accurately record and update tickets in the ITSM tool to ensure full operational traceability. AI & Automated Workflow Integration: Partner with internal digital agents by executing, validating, and feedback-looping AI-guided actions and DEX (Digital Employee Experience) tools. Hardware & Workstation Lifecycle: Prepare, configure, deploy, replace, and commission desktop workstations, laptops, peripherals, printers, and docking stations. AV & Meeting Room Operations: Support and maintain videoconferencing setups, collaborative tools, and room AV equipment. Conduct routine preventative health checks to ensure meeting readiness. Relocations & Logistics: Oversee physical work