Founding Operations & Customer Success Lead

About the RoleThis is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews.This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.What You'll DoOwn onboarding for new B2B clients, ensuring a smooth, high-quality experience from day oneManage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contactIdentify expansion and upsell opportunities within the existing client baseBuild and improve repeatable processes for customer success, onboarding, and operational workflowsWork hand-in-hand with the founders on product feedback loops, process improvements, and strategic client in