Customer Success Manager

About the RoleWe're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more.We're looking for a Customer Success Manager to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast.Visa sponsorship is not available for this role. Fluency in both German and English is required.What You'll DoOwn customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.Drive product adoption and translate customer needs into scalable best practices.Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation.Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes